Theme Support
Documentation, contact options, and what support covers.
Rico is a paid theme — support comes from the theme developer, not Shopify's free-theme design team.
Open docs or contact support
- Go to Online Store → Themes.
- Click Customize on Rico.
- Open Theme actions (top bar).
- Choose View documentation or Get support.
Documentation covers theme settings, sections, and common tasks. Support handles bugs, setup questions, and guidance on built-in settings.
What support covers
- Questions about Rico settings and sections.
- Troubleshooting theme behavior.
- Guidance on using the theme editor.
Support does not include custom code, third-party app integration, checkout edits, image retouching, or changes to themes with heavy code modifications.
Supported browsers
Rico targets current versions of Safari, Chrome, Firefox, and Edge on desktop, and Mobile Safari, Chrome Mobile, and Samsung Internet on mobile. Test major changes in your target browsers before publishing.
Shopify's general theme guides are available at help.shopify.com/manual/online-store/themes. For app-related issues, contact the app developer via Settings → Apps and sales channels → Get support.